SHIPPING
Q. How much will I pay for shipping?
FREE SHIPPING
We offer FREE shipping on orders of $149 or more. You will receive Free Shipping if your order includes at least $149 of eligible merchandise. Orders must ship within the contiguous United States. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.
STANDARD SHIPPING AND ORDER PROCESSING CHARGES FOR ORDERS UNDER $149
Standard Shipping and Order Processing Charges are based on the product total of your order before any coupons or discounts are applied;
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Standard Shipping Charges |
|
|
Product Total Before Discounts |
Total Charges |
|
Under $74.99 |
$8.95 |
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$75.00 - $148.99 |
$12.95 |
|
$149.00 & over |
FREE SHIPPING |
|
* Shipping charges are based on the product total of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping. Qualifying orders of $149 or more SHIP FREE. |
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Over-sized and heavy products that require freight delivery are subject to an additional freight delivery fee that will be specified in the shopping cart.
Q. What carrier do you use for shipping and what services are available?
A. In order to offer the most economical shipping rates and most reliable service, we ship all orders via a traceable method. Depending upon the size of your order we will ship via UPS, FedEx, the USPS or a common carrier freight line. Please click here to view our complete Shipping Policies.
Q. Where will my order ship from?
A. We ship items from numerous warehouses around the country operated by our distribution partners. Items ship from the closest warehouse with adequate inventory levels to fulfill an order. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order in multiple shipments, at different times if you ordered more than one item. This allows us to minimize delivery time and cost.
Q. How long will it take to receive my order?
A. We offer fast 1-2 day shipping on over 20,000 items. Just order by 3pm ET, and you receive your order in 1-2 business days. Qualifying products are indicated on our website as “Delivery in 1-2 business days. For other items you should receive your order in 3-5 business days, unless otherwise indicated.
Q. How can I get a tracking number for my order?
A. A tracking number will automatically be e-mailed to the e-mail address that you entered during checkout once your order has shipped. In addition, if you ordered multiple items, you may receive multiple tracking numbers.
If you did not receive a tracking number and you placed your order more than 72 hours ago, we offer 3 convenient ways to check your order status. If you used Guest Checkout use option 1 or 3:
- Click on the Track Your Order option in the upper right hand corner on any page. Enter your Email address and Order Number and click the 'Order Status' Button.
- Click on the My Account tab on the home page of our website. After logging in, scroll down to the Order/Billing History section. Here you will be able to view all information, including tracking numbers on all orders.
- Contact Customer Service
Q.Do you ship to residential addresses?
A. Yes, we gladly ship to home addresses and there is no extra charge to do so.
Q. Do you ship outside the 48 contiguous states?
A. Unfortunately, at this time we are only able to ship within the contiguous United States. The company currently does not ship to Alaska, Hawaii, Puerto Rico U.S Territories or APO/FPO addresses.
Q. Do you ship to PO boxes?
A. Due to the shipping carriers we use, we are only able to ship to actual street addresses.
Q. Can I pick up my order?
A. Our warehouses are strictly shipping facilities. For insurance purposes, we are unable to allow any pick-ups.
Q. Do you offer rush delivery options?
A. Not at this time. At Office Medical Supply.com we work hard to quickly process and ship all orders. Most orders arrive within 1 – 5 business days. We may be able to expedite orders on certain products. Please contact our Customer Service team at (800) 680-0859 for further assistance.
ORDERS/PRODUCTS
Q. Do you only sell to businesses?
A. No, we offer the same great competitively priced products to businesses, governments and consumers.
Q. Do I need an account to place an order?
A. No registration is needed to place an order with us. Even if you have ordered from us in the past, anybody can place an order with us using our easy Guest Checkout Service.
Q. Do you offer custom or bulk pricing for large orders?
A. Our Direct Sales Team can work to develop custom prices for items you purchase most and provide bulk purchasing discounts. Contact Direct Sales by calling 1-800-765-5103, or learn more about our Office Medical Supply Business Preferred program here.
Q. What if I need to change or cancel my order?
A. At Office Medical Supply.com we work hard to fulfill all orders as quickly as possible, and if order processing has begun, we will be unable to change or cancel your order. Please contact our Customer Service team at (800) 680-0859 for further assistance as soon as possible after ordering if you need to modify your order or choose to cancel.
Q.What is your back order policy?
A. We rarely experience back orders. However, from time to time they may occur and you will be notified via email within 24 hours of placing your order.
Q. Can you special order a product for me?
A. We are typically able to special order products for customers. Please click here to contact Customer Service for further details.
RETURNS
Q. How do I return items from an order?
A. Should any item you’ve purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product, less a 15% re-inventory fee, within 30 days of shipment. Not all items are covered by our return policy. Be sure to check the list of items for which we cannot accept returns due to manufacturer policies. For complete details, see our return policy.
PAYMENTS/TERMS
Q. What payment methods do you accept?
A. Office Medical Supply accepts Visa, MasterCard, Discover, American Express and PayPal. Business accounts with open account billing can pay by check, wire transfer or ACH transfer.
Q. Are payment terms available for qualified businesses and organizations?
A. Office Medical Supply offers Net 30 payment terms to qualified businesses as part of our Office Medical Supply Business Preferred Program. For details see Payments and Terms.
SALES TAX/TAX EXEMPT STATUS
Q. Will sales tax be applied to my order?
A. Office Medical Supply currently charges Sales Tax in All of the 48 contiguous states with the exception of Alabama, Arkansas, Delaware, Iowa, Idaho, Mississippi, Montana, North Dakota, New Hampshire, Oregon, and Rhode Island. The company currently does not ship to Alaska, Hawaii, Puerto Rico U.S Territories or APO/FPO.
Q. What do I do if I am tax exempt?
A. If you are in states where we collect sales tax (all 48 contiguous states with the exception of Alabama, Arkansas, Delaware, Iowa, Idaho, Mississippi, Montana, North Dakota, New Hampshire, Oregon and Rhode Island) you may still order with us tax-free.
Purchasers with tax-exempt status must provide Office Medical Supply with a copy of a state resale certificate, an exemption certificate, or other acceptable proof of your exempt status in the state to which the items will be shipped, in order to purchase without paying sales tax.
To submit your documentation:
- Place your order through Office Medical Supply.com or by speaking to one of our customer service agents. After you’ve received your shipment confirmation, please submit your documentation (see acceptable forms above) by fax to 1-800-803-5207. Please mark your fax with:
'Attn: Office Medical Supply Tax Exempt'.
- Alternatively, you can scan your certificate and send it to us at support@Office MedicalSupply.net.Please include 'Tax Exemption Request' in your email's subject line.
- In either case, please include the following with your documentation:
- Your order numbers
- Your email address
- The name of the organization that purchased the items
- After your documents have been processed and accepted, you will receive a refund in the amount of the tax charged.
- Once you have established tax exempt status with Office Medical Supply, in order to ensure future orders will be processed without tax. please log in to your account at checkout.
- If your tax-exempt certificate has an expiration date, you will need to provide up to date documentation prior to expiration to continue to receive zero tax on your orders.
Q. I faxed a copy of my tax exemption form, why do I still see the taxes on my order?