Returns

30 Day Return Policy

Should any item you've purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product total less a 15% re-inventory fee within 30 days of shipment. Not all items are covered by our return policy. Be sure to check the list of items below for which we cannot accept returns due to manufacturer policies. Should you receive a damaged or inoperable item, or the wrong item was shipped to you, we will promptly send out a replacement while we arrange to have the item returned to us. Please contact Customer Service for a Return Authorization Number and further shipping instructions. Please note that shipping and order processing charges are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the item(s) to us.
Office Medical Supply.com is not responsible for the reshipment of any order that shows signed for upon delivery. Please inspect all packages at time of delivery to check for any obvious signs of damage.

Non-Returnable Items

We are unable to accept returns for the following items:

  • Opened Software (may be exchanged for identical title only)
  • Memory/RAM
  • Items with a broken security seal
  • Dated Materials (including calendars, planners and organizers)
  • Consumable Food Products
  • China
  • Vacuum Cleaners
  • Hot/Cold Coolers
  • Water Filtration Systems
  • Clearance Products
  • Special Orders

In addition, due to Covid-19, we are unable to accept returns on the following items:

  • Disinfecting Wipes, Cleaners and Sanitizers
  • Masks and Respirators
  • Soaps and Dispensers
  • Hand Sanitizers and Dispensers
  • Coveralls and Overalls
  • Cleaning and Medical Gloves
  • Wipers
  • Clearance
  • Special Orders

Return Process

Returning an item is simple. Contact our Customer Service department via email or call us toll-free at (800) 680-0859 and one of our friendly Customer Service Representatives will take care of everything for you.

Returns must be unopened or in new condition with original packaging (this includes all components, manuals, accessories, etc.) we will be happy to process an exchange or refund.

IMPORTANT: You must obtain a RETURN AUTHORIZATION NUMBER and Return Address. We are unable to accept unauthorized returns, so please be sure to contact our Customer Service Department prior to returning any items to us.

  1. Email our Customer Service Department at Customer Service or call 1-800- 680-0859 between 8:30 am and 5pm EST.
  2. You will need to provide our Customer Service Representative with the following information:
    • Name
    • Company Name
    • Order Number
    • Item number of item(s) to be returned
    • Condition of items to be returned
    • Reason for Return Request
  3. Clearly mark your Return Authorization number on the shipping label of your return package. DO NOT WRITE ON THE BOX ITSELF OR THE MANUFACTURER MAY DENY THE RETURN.
  4. Send your returned items to the address provided by our Customer Service Department.
    • The goods associated with your Return Authorization must be post-dated within 10 business days of Return Authorization issuance.
      • No returns will be accepted on merchandise returned over 30 days from the issuance of the Return Authorization number.
    • We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
    • Return credit is issued only for product total and does not include shipping and order processing charges.
    • Return credit will only be issued to items returned in the same condition as sold, with original packaging, manuals, registration cards and accessories. Refund will be processed once the products have been received, inspected and tested.
    • Return labels for defective or damaged items must be printed within 10 business days and are valid for 20 business days from date of customer receipt. If the return label is not used within the 20 day timeframe, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise
  5. RSI Rewards VIP customers will not be charged the 15% re-inventory fee.

Receiving Your Refund

Credits are typically posted to your credit card within 15-20 days after we receive the returned merchandise. This allows for up to 5 days transit time for returns, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives. *To expedite your refund, email your package tracking number to Returns.

 

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